If you take good care of your customers, they will care for your business, so you can care about your employees.
That is your responsibility, as an entrepreneur and a business owner. No matter the size of your company. No matter what budgets we are talking about. Your customers and employees are your number 1 concern. You wonder how ?
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These are the key questions I can help you get answers to :
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How to evoke a cultural change so the people in your organization start to think "customer first" ? Customer facing departments first ? Supporting teams ?
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How do you get your management team to balance cost savings and investments in the best interrest of the customer, the business results and the people working in your company ?
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Are satisfied employees really creating happy customers and vice versa ?
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How digital should you go ?
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What are the key metrics to set up and on what frequency do you monitor them ?
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A really tough one: Mergers and Acquisitions. Becoming ONE. How ?
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Customer Satisfaction, fine. How about Customer Loyalty ? Hence recurring business. How do I bind my customers and motivate them to buy more ?
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Let's talk and see how you can outperform your competitors !
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